Frequently Asked Questions
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Call or WhatsApp
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Delivery Help
FAQ Topics
- Shopping & Products
- Orders & Quotations
- Delivery & Pickup
- Returns & Support
- Showroom Visits
Common Questions
Do you have a physical showroom?
Yes. You can visit our showroom along Mombasa Road, near ICD Gate A, Nairobi. Contact us before visiting if you need confirmation on availability or directions.
How do I place an order?
You can order directly through the website, call us, or send the product you want through WhatsApp. Our team will confirm availability, price, and delivery details.
Can I buy through WhatsApp?
Yes. WhatsApp ordering is available for product enquiries, quotations, availability checks, bulk orders, and delivery coordination.
Do you deliver furniture?
Yes. Delivery can be arranged depending on the product, quantity, and destination. Share your location with our team for confirmation.
Do you sell office, home, and garden furniture?
Yes. Champions Furniture deals in office furniture, home furniture, and garden furniture, including chairs, desks, sofas, beds, dining sets, outdoor sets, and related items.
Are products always available in stock?
Availability may change depending on demand. Contact us or send a WhatsApp message to confirm the exact item before placing an order.
Can I request a quotation?
Yes. Share the products, quantities, and delivery location you need. We can prepare a quotation for individual or bulk furniture orders.
What payment options do you accept?
Payment options can be confirmed by our team during checkout or quotation. Use the website, phone, or WhatsApp for current payment details.
Can I return or exchange an item?
Returns and exchanges are handled according to the store policy and the condition of the item. Contact our team as soon as possible for assistance.
Do you help with choosing the right furniture?
Yes. Tell us your space, budget, preferred style, and use case, and our team can recommend suitable furniture options.