Refund & Returns Policy
Policy at a Glance
Return Window
Item Condition
Wrong or Damaged Items
Refund Review
Policy Topics
- Return eligibility
- Damaged or wrong items
- Refund processing
- Exchanges
- Delivery costs
- How to request help
Refunds, Returns & Exchanges
1. Overview
Champions Furniture accepts eligible returns and exchanges within 7 days of delivery or collection. This policy applies to both defective and non-defective products, provided the item meets the conditions below.
2. Return Eligibility
Return requests should be made within 7 days of receiving or collecting the item. Products must be new, unused, undamaged, complete, and in their original condition. Customers should provide proof of purchase, order details, and clear photos where necessary.
3. Non-Defective Returns
Non-defective items may be returned or exchanged within the 7-day return window if they are unused, undamaged, complete, and in resaleable condition. Final approval is subject to inspection by our team.
4. Damaged, Defective, or Wrong Items
If an item arrives damaged, defective, incomplete, or different from what was ordered, contact us as soon as possible. Share your order details, photos or videos of the issue, and your delivery location. We will review the case and advise on replacement, repair, exchange, refund review, or another suitable resolution.
5. Items That May Not Qualify
Returns may not be accepted for used items, items damaged after delivery due to customer handling, assembled items with signs of use, custom or special-order products, clearance items, or items returned without proof of purchase. Final approval depends on inspection by our team.
6. Return Method
Approved returns can be made in store or at an approved drop-off location. Our team will confirm the most suitable return location after reviewing your request.
7. Refunds
Refunds are reviewed after the returned item has been inspected and approved. Approved refunds may be processed through the original payment method or an agreed alternative. Delivery, assembly, and transport fees may be non-refundable once the service has already been completed.
8. Exchanges
Customers may request an exchange within the 7-day return window. Any price difference or delivery cost will be communicated before the exchange is completed.
9. Restocking Fees
Champions Furniture does not charge a restocking fee for approved returns.
10. Return Delivery and Pickup Costs
Return transport costs depend on the reason for return, item size, and location. If the issue is caused by wrong delivery or a confirmed product fault, our team will advise the best resolution. If the return is due to customer preference, return transport costs may apply.
11. How to Request a Return or Refund Review
Contact Champions Furniture through WhatsApp or phone with your name, order details, product photos, issue description, and preferred resolution. Our team will review the request and guide you on the next step.
Before Requesting a Return, Please Confirm
- Confirm the product name, quantity, colour, size, and order details.
- Take clear photos or videos showing the condition of the item.
- Keep packaging, accessories, manuals, and all supplied parts where possible.
- Do not continue using or modifying the item after reporting an issue.
- Share your delivery location and phone number for faster support.
Common Return Questions
Can I return an item because I changed my mind?
Change-of-mind returns may be reviewed if the product is unused, undamaged, complete, and reported within the return window. Transport or handling fees may apply.
What should I do if an item arrives damaged?
Contact us immediately with photos or videos, your order details, and your delivery location so our team can review the issue.
Are delivery fees refundable?
Delivery, handling, transport, and assembly fees are non-refundable once the service has already been completed.
How long does a refund take?
Refund timelines depend on inspection, approval, and payment method. Our team will confirm the expected timeline after approval.The whole process takes at most 7 business days.