Shipping Policy
Learn how Champions Furniture handles shipping, delivery coordination, order preparation, inspection, and customer responsibilities before and after dispatch.
Shipping at a Glance
A quick overview of how shipping and delivery work when you buy furniture from Champions Furniture.
Shipping Coverage
We arrange delivery within Nairobi and selected areas across Kenya depending on product size, availability, destination, and delivery access.
Delivery Fees
Shipping charges are confirmed before dispatch and may vary by location, furniture size, number of items, and handling requirements.
Order Processing
Orders are prepared after payment or confirmed order approval. Availability and delivery timing should be confirmed before payment.
Inspection on Arrival
Please inspect furniture at delivery and report any damage, missing item, or wrong product immediately before signing off.
Shipping Topics
- Shipping coverage
- Delivery charges
- Order processing
- Access requirements
- Customer inspection
- Delays and rescheduling
- Pickup arrangements
- Delivery support
Full Shipping Policy
This policy explains how delivery is arranged, what customers should confirm before dispatch, and what happens when furniture arrives.
1. Shipping Coverage
Champions Furniture offers delivery support within Nairobi and selected regions across Kenya. Delivery outside Nairobi is handled depending on destination, item size, delivery route, and available logistics options.
Customers should confirm whether delivery is available to their exact location before completing payment or finalizing an order.
2. Shipping and Delivery Fees
Champions Furniture offers flat rate delivery of KES 800 within Nairobi and selected nearby areas.
This flat rate may apply to Nairobi and nearby areas such as Kiambu Road, Ruaka, Ruiru, Rongai, Ngong, Kitengela, Mlolongo, Syokimau, Athi River, and other approved locations around Nairobi.
Delivery outside Nairobi and nearby areas may attract a different fee depending on distance, item size, number of items, access conditions, and handling requirements. Customers outside the flat-rate delivery area should confirm the delivery fee before dispatch.
3. Order Processing and Dispatch
Orders are processed after payment, approved order confirmation, or agreed reservation terms. Product availability must be confirmed because furniture stock may change due to showroom sales, supplier updates, or pending orders.
Dispatch timelines depend on product availability, delivery schedule, customer location, and order confirmation time.
4. Delivery Timelines
Estimated delivery timelines are shared during order confirmation. Same-day or next-day delivery may be possible for selected items and locations, but it is not guaranteed unless confirmed by the Champions Furniture team.
Delays may occur due to traffic, weather, road access, building restrictions, supplier delays, or other circumstances outside our control.
5. Customer Availability and Access
Customers should ensure someone is available to receive the furniture at the agreed delivery time. Please provide accurate directions, phone contact, estate/building name, floor level, lift access details, and any entry restrictions before dispatch.
If delivery cannot be completed because the customer is unavailable or access is restricted, a new delivery arrangement may be required and additional charges may apply.
6. Inspection During Delivery
Customers should inspect items immediately on arrival. Check the product type, quantity, colour, size, visible condition, and included parts before accepting the delivery.
Any visible damage, wrong item, or missing item should be reported immediately to the delivery team and Champions Furniture support.
7. Pickup Option
Where pickup is available, customers may arrange to collect items from the showroom or agreed pickup location. Pickup timing should be confirmed in advance to avoid delays.
Customers collecting items are responsible for suitable transport, loading arrangements, and safe handling once the item has been released.
8. Changes to Delivery Details
If you need to change the delivery address, contact person, phone number, or preferred delivery time, please notify us as early as possible before dispatch.
Changes made after dispatch may cause delays or additional delivery charges depending on the new location and logistics requirements.
Before Your Order Is Dispatched
To avoid delivery delays, extra charges, or wrong delivery details, confirm the following before your furniture leaves our store or dispatch point.
- Confirm the product name, size, colour, quantity, and current availability.
- Confirm the delivery destination and any delivery fee before dispatch.
- Share accurate location details, phone number, and access instructions.
- Confirm whether stairs, narrow doors, elevators, estate rules, or parking restrictions may affect delivery.
- Ensure someone is available to receive and inspect the furniture.
- Inspect the item immediately and report visible issues before signing off.
Shipping Questions
Quick answers about delivery coverage, delivery charges, address changes, pickup, and inspection.
Do you deliver outside Nairobi?
Delivery outside Nairobi may be arranged depending on the destination, product size, delivery route, and available logistics options. Confirm with our team before payment.
Are shipping fees included in product prices?
Shipping fees are not included in the product price. Delivery charges are confirmed based on location, item size, and delivery requirements.
Can I change my delivery address after ordering?
Address changes should be communicated before dispatch. Changes after dispatch may cause delays or additional charges.
What should I do if an item arrives damaged?
Inspect your furniture immediately on delivery and report any visible damage, wrong item, or missing part to the delivery team and Champions Furniture support before signing off.
Can I pick up my furniture instead of using delivery?
Pickup may be available by arrangement. Please confirm pickup timing, product readiness, and suitable transport before coming to collect.
Need Help Confirming Delivery?
Send us your product choice and delivery location. Our team will confirm availability, delivery options, and any applicable shipping fee.