Terms & Conditions

1. Acceptance of These Terms

By accessing this website, contacting us through the website, requesting a quotation, placing an order, or purchasing from Champions Furniture, you agree to follow these Terms and Conditions together with our Delivery Information and Refund & Returns Policy.

2. Product Information

We aim to display product information, images, dimensions, colours, materials, and descriptions as accurately as possible. Minor differences may occur because of lighting, photography, screen settings, supplier updates, or product batch variations.

Customers are encouraged to confirm important details such as size, colour, finish, quantity, and availability before completing an order.

3. Prices, Quotations, and Availability

Prices may change without prior notice due to supplier costs, promotions, stock levels, or market conditions. A quotation is only valid for the period stated on the quote or until stock changes.

Product availability is not guaranteed until the order is confirmed by our team.

4. Orders and Payments

An order may be processed after the customer confirms the product details and completes the agreed payment arrangement. Champions Furniture may request additional confirmation for bulk orders, custom requests, or delivery-sensitive orders.

Where payment is made through bank, mobile money, or another agreed method, customers should use the correct payment details provided by Champions Furniture and share proof of payment when requested.

5. Delivery, Pickup, and Access

Delivery timing and fees depend on product size, order volume, destination, access conditions, and scheduling availability. Customers must provide accurate delivery details including location, contact person, phone number, preferred date, and access information.

Where access issues such as stairs, lifts, narrow entries, gate restrictions, or long carrying distances affect delivery, extra handling requirements may need to be confirmed before dispatch.

6. Returns, Exchanges, and Cancellations

Returns and exchanges are handled according to our Refund & Returns Policy. Products should be inspected upon delivery or collection, and any issue should be reported as soon as possible with clear details and supporting photos where applicable.

Used, damaged, assembled, altered, or mishandled items may not qualify for return unless the issue is confirmed to be a valid product fault under our policy.

7. Warranty and Product Care

Any warranty support applies only to qualifying product faults and does not cover misuse, accidental damage, poor handling, water damage, modifications, normal wear and tear, or damage caused by incorrect assembly or storage.

Customers are responsible for using and maintaining furniture according to its intended purpose.

8. Website Content and Intellectual Property

Text, images, page layouts, brand elements, graphics, and other website content belong to Champions Furniture or are used with permission from relevant sources. Website content may not be copied, reproduced, or reused without permission.

9. Limitation of Liability

Champions Furniture will not be responsible for losses caused by incorrect customer information, delayed responses from the customer, inaccessible delivery locations, third-party service disruptions, or misuse of products after delivery or collection.

10. Updates to These Terms

We may update these Terms and Conditions from time to time. The version published on this page applies to website use and orders made after the date of publication or update.